Frequently Asked Questions

Your satisfaction is important to us. For any inquires please feel free to contact us.

How long it will take shipping?

A number of days to receive your order is equal to processing time plus shipping time. It usually takes 3-5 business days for your order confirmation. Shipping time is 6-21 Business days. We receive thousands of orders each day, and we are doing all best to ship your order the fast as we can.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you are not in our countries list please contact us.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says, “no information available now”.

For some shipping companies, it takes 3-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

Yes, items in the same purchase will be sent in same packages.
If you have any other questions, please contact us and we will do our best to help you out.

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